Key Skills: Computer skills, Effective Communication, MS-Excel
Experience: 0 year(s)
Qualification: Graduation
Job Type: Work from Office
Roles & Responsibility -:
- Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.
- Resolve order-related issues like tracking, returns, exchanges, and refunds.
- Coordinate with internal teams for delivery and product updates.
- Maintain records of customer interactions and update order sheets (Excel/Google Sheets).
- Proactively follow up on abandoned carts and improve conversions.
